Terms and conditions

Reservation terms and conditions

The rental contract becomes valid once the lessee has made a down-payment of 30% and the lessor has confirmed the reservation. The down-payment must be remitted no later than 14 days after reservation of the accommodation unit. Conclusion of the lease contract obligates the contractual parties to fulfilment, irrespective of the duration for which the contract has been concluded. If the lessor is unable to provide the leased accommodation unit due to force majeure, then the lessor cannot be held liable. Unless otherwise agreed, the rental period begins at 4:00 pm on the scheduled day of arrival and ends at 10:00 am on the scheduled day of departure. The outstanding balance due can either be remitted 14 days before arrival or paid in cash upon arrival.

The weekly rate comprises:

  • Cleaning of the holiday flat prior to arrival. (Before departure, the accommodation unit must be left in a satisfactorily clean condition.)
  • The provision and weekly change of bedclothes, towels (not for use at the swimming pool, however) and dish towels.
  • Electricity, water, and gas for cooking.
  • Use of the swimming pool (from May 1 until September 30).

Any possible heating costs that might be incurred are not included in the agreed price and must be paid in addition. Heating costs will be charged according to your specific consumption (as recorded by gas meter) at the end of your stay, based on the applicable price per cubic meter of the local gas provider.

The leased accommodation unit may not be inhabited by more persons than stipulated in the description of the respective holiday flat, unless special permission has been granted by the lessor. The lessee is liable for all damages incurred during his or her leasing period. In the event of complaints or damages, the lessee must immediately notify the lessor. Upon arrival, the lessee shall provide a security deposit in the amount of EUR 150. This amount will be reimbursed prior to the lessee’s departure, provided that no damages have been caused to the leased accommodation unit or the availed facilities.

The lessee shall not be relieved from the obligation to pay the agreed contractual lease price in the event that he or she is unable to make use of the object of the lease due to personal reasons. Personal reasons are defined as any reason regarding the lessee’s personal circumstances or sphere of life, e.g. a ban on taking holiday leave, illness, etc., or reasons for which the lessor cannot be held responsible, such as inclement weather.

Assumption of the unmodified lease contract by a third party is possible, but requires the express consent of the lessor, however. The third-party lessee must assume the original lease contract in its existing form and, together with the principal lessee, is liable for the contractual lease price as a jointly and severally liable debtor.

Reservation cancellation

Prior to begin of the lease period, the lessee may withdraw from the lease contract at any time. In the event of such an occurrence, the lessor is entitled, without providing any additional substantiation, to require indemnification by charging standard rates according to the following scale:

  • Up to 75 days prior to the day of arrival: 15% of the contractual lease price
  • From 74 to 43 days prior to the day of arrival: 25% of the contractual lease price
  • From 42 to 30 days prior to the day of arrival: 50% of the contractual lease price
  • From 29 to 0 days prior to the day of arrival: 90% of the contractual lease price

If the lessor does not arrive at all or departs before the end of the lease period: 100% of the contractual lease price

Even if the withdrawal is first communicated by telephone, the respective date of receipt by the lessor of a registered letter of notification is authoritative in such a case. The lessee may seek cancellation holiday insurance or curtailment holiday insurance for compensation of indemnification claims in the event of withdrawal from the contract.

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